This company doesn't stand by it's 100% satisfaction guarantee. They hired Yale Attorney Services as the process server for our claim. YAS ended up not actually serving the documents correctly (they mailed them to the address rather than actually serving them to the defendant), which caused us to loose our case. The judge blamed it on us. We had hired MySmallClaim to handle the process and our claim. MSC ended up not taking responsibility and not standing behind their work. We lost the money we paid MSC and the money that the defendant took from us. My Small Claim and Yale Attorney Services are a total SCAM! Stay away.