Ronnie P.

I had placed an order from banggood.com and for what ever reason the order form pulled the address from my paypal, normally it would have been ok but the item I was ordering was meant to be sent to a friend. So I clicked on what was marked as "Live chat" which turned out to be an email support that takes 10 to 12 hours to get a reply back between midnight to 2am United states time might I add.

I had asked if they could fix the address on my order, gave them the order number and used the same email as my paypal. BUT! For what ever reason the only reply they could give me was "In view of the security of your account, how about we cancel the order for you and then you can re order with the new address?"

They sent me that as a reply to every email I sent back to them. A bloody copy and past... Then I get an email from the "ordering department" asking for the updated address and 30 hours later they say their canceling the order because its been 3days since the last email. Sent on friday 12am, and I replied on saturday some time after noon.

So then after I replied to them, yes I was rather upset at this time. With what was said between the "support" that they already had the address and if the "support" really passed a note to the "ordering department" shouldn't they have included the address I gave them?

And to my surprise they just cancelled the order, hopped I'll replace it and it was Best regards, by the same idiot that was emailing from the "Support" address...

So if you ask me, things at banggood.com is being ran by a clueless air head.
Will never order from again.

Also, in their email they said it would take 48-72 hours for the amount to be refunded. However in the system sent refund email it says up to 14 days.

Added for Katherine L. [Banggood Rep]
Well, your staff member Chloe never did ask for any kind of proof. Only that he/she is going to cancel my order, even though as I stated I used the email address for the paypal that I paid my order with to contact banggood so it could be fixed. Im not going to wast more of my time trying to fix your staffs laziness.