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Ron N.

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  • 2 Helpful Votes
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Experience: Computers & Technology, Home & Garden, Clothing & Fashion

Member since May 2018

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1 Review by Ron

5/14/18
after spending time trying to find banggoods customer service all i got was a reply wanting me to make a youtube video showing a flashlight NOT working. they also wanted a lot of other information. they do everything they can to stop answering a customer service problem. i will never buy from them again !!!
rebeccal10
Katherine L. – Banggood Rep
Dear Ron N.,

Thanks for your contacting.

Here are some policy on our website.
Product warranty claims
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
Please click to know the detail´╝Ühttps://www.banggood.com/Banggood-guarantees_hl103_at588

We request photos, in order to provide you with the most reasonable solution.Hope your understanding.

Best Regards!

Banggood Team

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