Purchased this product a few months ago and it has never worked. I have reached out to customer support multiple times and have had no response. I would assume based on other reviews that there is actually no customer service department, they set up that up as a front. Total scam, I don't understand how companies like this stay in business. They need to be shut down. I lost $75 - like I may as well just flushed it down the toilet. Do not buy this product. You can see from the screen shots below, I pulled a recent icloud download but the reports are empty! I've asked for a refund since this has never worked and nothing. Disgraceful!