There seems to b e nothing simple about it. It takes a long time to check out because there is one more offer. If you keep saying no they make a better deal, and then cheaper. That made me suspicious, too many last minute offers. Finally you can check out. Then its down loading tons of material which I never did. It took about 5 minutes and I was requesting a refund. You can't just look for a shed then get the plans. I will say once you locate the phone number (*******035) to call you do get a refund but its not 110% of what you paid. At least I got the refund.