RONDA T.

The salt lamp I finally received has a corroded rust covered plug in, the rock shifts and doesn't set flush with the small wooden stand it's half screwed to. The whole lamp itself rocks when setting on a flat surface. The black power cord has split openings & cuts in it. Two bulbs were sent (which I thought was nice) but neither worked. The lamp doesn't light up even after purchasing new bulbs. The packaging was not enough to protect the lamp. Box was in a thin paper/plastic type mailer. This may be why the unit is damaged & doesn't work. It took a long time to receive this lamp & one order was lost in the mail. At this point it is not worth paying postage to return & keep hope that a new lamp will work or arrive. I will enclose a picture & video to show rocking of unbalanced lamp & some of the rust on the plug in. A tried to remove some of the rust with a paper towel. Customer service wasn't helpful or eager to help as of to date. (Took a video of the rocking, unbalanced lamp, unfortunately it will not up load).