Ron B.

Just finished processing a complaint with the BBB. Through direct negotiations with the company I filed a complaint against a settlement was reached independently of the BBB. When I informed them the company met my offer, the next day the BBB agent stated they had been notified of the settlement as if they had done anything. I have an email addressed to me directly, not one from the BBB. They did nothing but process my complaint, contact the company and process my rejection of their first offer. I did get an apology for being late responding to me. You are better off considering the relevant consumer protection laws and filing a claim with the Small Claims Court. One line reviews are permissible as evidence from established, credible web sites The BBB is living in their past when they may have been more than a business themselves.If you are a business owner you can buy a good rating with a membership. For example, https://money.cnn.com/2015/09/30/news/better-business-bureau/index.html