Ronald T.

In the past I ordered from DHGate with no problems however... in November I ordered a mans watch. I waited a few weeks for any tracking information. Seller was contacted and told me that the watch has a battery and he had to find another way to ship. He also said because I was patient he would send a free watch along with free shipping... at that point I could see a scam. Any tracking numbers were fake and to date no refund has been given as requested.

I have ordered from DHGate in the past with no problems. However a watch was ordered and the seller was taking a long time to ship. Finally he responded to unanswered email and said he had to find another way to ship because the watch had a battery... and because I was patient he would send a free watch in addition... so far not believable. I get this envelope the other day with a broken plastic toy in it. Seller will not answer mail now and DHGate says yes the package was shipped and received. I was able to file a dispute with my credit card. My advice is be very careful with this Chinese company and insist on tracking numbers.

Out of 8 requests for a quote since 2014 I received 2. The other requests went unanswered.The last request for a swimming pool repair was not only unanswered but HA connected me with a company in Colo. And I live in Ca. You can do better from word of mouth. One of the 2 repairs who did showup told me to call him direct next time as HA charges $35.00 to him just to use their service. The companies that are listed are only using the list as advertising and you would be better off contacting them direct for faster service.