Ronald L.

We purchased a Frigidaire refrigerator, 18 cu. Ft. Capacity for $540.00 on September 17,2019 from Lowes. They delivered it to our small retail store where it was to be used in our small kitchen to store food items. We were remodeling and did not actually start using for food storage until January 2020. It worked fine until February 7,2020 when it stopped working and the food in it ruined. It would not get cold.
I called Frigidaire and the customer service person looked everything up and said it was covered under the warranty and she scheduled a repair person to come out. The repair person contacted me prior to coming and said he could not come into a business location. I called Frigidaire and the customer service person, Marcus, said the warranty was void because the refrigerator is in a business location. I explained that it was only in a small kitchen and had less use than if it was at my residence. He was very unhelpful and said it didn't matter. All they would do is schedule a repair person to come out and I would have to pay them to come out and I would have to pay for any repairs. I told him I could not believe Frigidaire would not stand behind their products and his response was that they were standing behind it by offering to schedule a repair person that I had to pay for.
I refused and hired a repair person to come look at the refrigerator since I was going to have to pay for it anyway. He determined that the compressor is bad and so it would cost more to fix it than the refrigerator is worth. I have purchased Frigidaire's in the past but I will not again. They do not stand behind their products. This refrigerator was barely even used and the compressor should not have gone bad in five months. It was obviously defective.