Ronald J.

I ordered 3 gift cards using points. Two $100 visa gift cards and a $50 Amazon gift card. Today I activated two out of the three cards. The third card would not let me activate. I contacted the Visa institute and was told the card was reported lost, I asked how if it hasn't even been activated. The lady put me on hold she came back on the phone and said the card is now activated. I tried to use the card and it was declined. I called the balance hotline and the card has a $0 balance. I call the visa hotline again and explained the situation I was then told with a copy of the purchase receipt she would put the money on the card. I informed her that I bought it through Choice Hotels with points she told me without a receipt it's nothing she can do. I call Choice Hotes and explain the situation Choice Hotels told me that they aren't responsible for stolen or lost gift cards I informed him it's not lost or stolen I have it but there is a $0 balance I was told it's nothing Choice can do and was hung up on after being on hold for 45 minutes. Now I'm out of ******* points and a gift card which was a Christmas gift. This is piss poor service. I'm a diamond elite member who stays in a choice hotel at least 150 days a year. Over a $100 gift card I will not be using your services again because of how unprofessionally I was bull$#*!ted and cheated out of what I earned