Ronald B.’s Reviews of OurFamilyWizard & more

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Divorce

1/9/20

Don't use - unprofessional - does not stand by their word. CHECK REVIEWS - not BBB accredited. Will not refund after purchase. Proof was sent of request to cancel and i was told their staff is perfect and doesn't make mistakes. Wish i would have checked reviews first.

**Response to Sara K. - I did call. I was asked to send proof that i called and i did. Then was told that your employees don't make mistakes, i couldn't remember the exact dates and stated them wrong (correcting myself later after i researched thru my call log) - so therefore i am inconsistent and even though i sent proof of the call like i was asked to do (which i assume he wasn't expecting actual proof) he came up with the excuse of his employees being perfect. Totally unacceptable. Don't ask for proof if you won't follow thru.

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Sara K. – OurFamilyWizard Rep Over a year old

Hi Ronald - We offer refunds only within 30 days after purchase. Requests for refunds must be documented within the timeframe, and we do not offer pro-rated refunds after those first 30 days have passed. Even if you may not be using OFW for co-parenting communication, you can still maintain a parenting time calendar, log shared parenting expenses, and upload documents to a secure space.