romy w.

I simply don't have a word. Costumers service is worst, airfares are worst, completely fake, insurance doesn't give you any refund, they don't understand their own language even if you spell them your name and last name.
They are not prepared as a travel agent and if you ask them if they know the regulation of DOT, they tell you that they, of course, known what DOB is!

PS. DOT is a US Department of transportation, DOB is the date of Birth! LOL

I booked a flight on the 2nd of November with FLightkart From Sat to Tus with AA At this time I was thinking that the price for round trip was ok(379.60), but when AA send me the confirmation number, with the receipt by mail, the price was completely different and cheaper. (224.60)
I called Costumers Service and they told me that the price when I purchase the ticket was expensive, more than 400 US dollars, so I called AA and I asked them why in their ticket the price was cheaper and they told me that the price on the 2nd of November was the price it shows me in the ticket.
FlightKart charged me 154.4 dollars more.
I will fil a complaint to the Best business bureau.
I was working for almost 20 years for a Business travel company and It was called FARE UNIT, my job was to build the airfare of all the company in the world and to create a Policy of it.
What they doing is illegal and if they have to charge you a fee, they have to write on the website the fee policy. Based on IATA, Airline pays them a fee for booking their reservation no passengers.
Don't use this site.