Romina G.

I ordered 4 pairs of Crocs shoes for my kids and I, at a great price, and 3 adorable outfits for my daughter. I placed the orders with no rush March 27 and did not get charged until the order was being shipped. I got email notifications of my order and shipment. Both orders arrived together in 1 box, which was great, yesterday April 18. All items were packed properly with tags and in superb condition. One of the crocs I ordered was a size smaller. I checked my order online and saw that the size I received was the one in the order but I still called them to see if they could exchange it for the size I needed. I called today and spoke to Jenny, a customer service representative. She was warm and friendly and proceeded to check my order. She made it very easy; gave me a refund for the item, placed a new order for the correct size of the shoes and asked me to keep the pair I had and donate it to a charity or someone in need. I have never heard of any other retailer doing this, which in my opinion speaks volumes! I was hesitant ordering after reading all of the bad reviews but it seems that they have listened and attempted to correct any issues. I will order from Zulily again!