Romel W.

George (Listening)
George: Thank you for contacting Fandango Customer Support. My name is George. How may I assist you today?
Customer: I would like a refund for the tickets I bought. I didn't get to us them. **************
George: I understand you contacted today for a refund. Let me take a look at your order and see what options we have to help fix this for you.
George: Please give me 2 to 3 minutes to investigate your request.
Customer: ok
George: Thank you.
George: Purchases made on Fandango.com are only eligible for a refund or an exchange 2 hours or more before show time. Once we are beyond that 2 hour window, we are unable to process any kind of refund or exchange for Fandango credit.
Customer: so what do i do. Im just out 30 bucks.
Customer: I bought 3 tickets
Customer: Thats pretty $#*!ty customer service
George: After the showtime we are unable to offer a refund/exchange for a purchase.
Customer: Ok. But you should let people know this as they are buying the tickets. IN LARGE WARNING LETTERS so everyone knows.
Customer: I bet some people would hold off on buying from Fandango if they knew about that policy
George: The refund/exchange policy is available on the website on the checkout page before an order is completed.
Customer: In tiny font I bet?
Customer: Anyway, I will save this chat and let the cat out of the bag. Have a good one. Goodbye.
George: I do apologize for any inconvenience caused. Is there anything else I can help you with today, Customer?