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Rombani K.

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Experience: Travel

Member since August 2020

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1 Review by Rombani


I am very disappointed how would Travelgenio allow someone book a flight on the day that flight doesn't exist. They booked me South African Airways on the days the airline is not operating. How come this kind of behavior is allowed to deceive people.
Their site should be shutdown. This is bad really bad and unlawful. If there was minus star I would rate them minus star.

Travelgenio T. – Travelgenio Rep

Thank you for your comment Rombani. We would like one of our agents to study your case. So that they can do so, please send an e-mail to customer.service@travelgenio.com, indicating the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject line. Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions, which you can follow

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