Romano I.

UPDATE: Since writing this, the CEO has seen it and responded to my email chain from earlier today with a sarcastic message saying, "Hello Romano,
We would like to thank you for your online review that will allow us to improve our service.
Merry Christmas from all the team :)"
So they haven't bothered to respond to my Trustpilot review but have sent the above email. As I said, don't buy through these guys. Completely unprofessional with no concept of customer service so don't waste your money. Full review below:

They state that there are no hidden costs. The ticket price you see is the final price but it's a lie.
When you go through the ordering process, it shows the ticket price you think you will be paying throughout. I've tested this as I thought I was going mad when they charged me an extra £65 for 'handling fees'. When checking my sanity, I went through 5 steps in the ordering process without it showing OR MENTIONING any 'handling fee'. There's even a step that shows the ticket price with deliver = FREE underneath and still no handling fee.
When I emailed Fanpass to complain their responses were very dismissive (exactly as they are with their responses to people's complaints on here). They said that they add a handling fee for their service and to cover delivery. If it's to cover delivery, then why does it state through the order process that delivery is FREE?
It appears they add this handling fee right at the very end of your ordering process which I missed. Slightly my fault but I was in a rush and didn't expect them to effectively change the price at the final step of my order as they state on the website, THE TICKET PRICE IS FINAL. Approached to get a refund but completely dismissive and rude so raising it to trading standards as the website is totally misleading.