Roman A.

Awful. My wife and I didn't make it to our flight because the company never actually ticketed our booking. We got to the airport with the booking confirmation and confirmed itinerary and the airline told us that there were no tickets in their system since Expedia didn't actually purchase them on their end.
I called them right away, spent 5 hours on the phone with 3 of them on hold with different representatives since they don't bother to give you a call back. They acknowledged the problem and that it was their fault but that's about it. They weren't able to fix the mistake or book another ticket because they didn't want to cover the price difference at first and almost made us to do that. Once I pressed harder they agreed to cover another flight but it was too late since those were sold out already. Had to cancel the entire trip since we had just few days available for it. Our hotel charged us a cancellation fee and car rental service did the same, we paid for Uber to and back from the airport, who will cover the expenses!? They didn't even try to compensate for anything! We had to constantly call them asking for managers who didn't want to talk to us to get to any sort of resolution. I would not expect that kind of customer service from such a big company! Will not recommend them and not going to use their services anymore.

Size match and quality wish to be better, but customer support is very good! I've purchased 3 items, all of them were too small and not as good as you see on their website, but price is still very good so no complains. I decided to return them and get a refund, their response was fast and positive, I didn't even have to send items back, will be a good donation.