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Roland S.

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  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Computers & Technology

Member since July 2019

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1 Review by Roland

I bought a gift to my girlfriend from thomann. First they sent a wrong order, then after contacting them many times they finally sent the right item I ordered. After that they made it my responsibility to send back their wrong package which was their responsibility. After failing many times to send it back because of internal problems between them and Ups, they started sending me letters to pay for the article I didn't even order, and it got to a point where they even threatened to sue me if I did not pay. I tried a few more times to send the article back, and every time they would send me a return label that was used.
Its 6 months later now and still they can't take responsibility for their mistake.
If you are planning on ordering something from thomann, I'd recommend checking out other companies that would put their client first and not have to deal with this kind of bs.
Franziska D. – Musikhaus Thomann e. K. Rep
Hello Roland,
We are very sorry to hear of the trouble with your purchase.

Can you please contact us at service@thomann.de and we will be able to look into this further for you.
Your Thomann Customer Care Team

Roland Has Earned 2 Votes

Roland S.'s review of Musikhaus Thomann e. K. earned 2 Very Helpful votes

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