We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Roland S.

  • 1 Review
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Computers & Technology

Member since July 2019

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    87

Review Distribution

1 Review by Roland

7/2/19
I bought a gift to my girlfriend from thomann. First they sent a wrong order, then after contacting them many times they finally sent the right item I ordered. After that they made it my responsibility to send back their wrong package which was their responsibility. After failing many times to send it back because of internal problems between them and Ups, they started sending me letters to pay for the article I didn't even order, and it got to a point where they even threatened to sue me if I did not pay. I tried a few more times to send the article back, and every time they would send me a return label that was used.
Its 6 months later now and still they can't take responsibility for their mistake.
If you are planning on ordering something from thomann, I'd recommend checking out other companies that would put their client first and not have to deal with this kind of bs.
I DO NOT RECOMMEND.
franziskad
Franziska D. – Musikhaus Thomann e. K. Rep
Hello Roland,
We are very sorry to hear of the trouble with your purchase.

Can you please contact us at service@thomann.de and we will be able to look into this further for you.
Your Thomann Customer Care Team

Roland Has Earned 2 Votes

Roland S.'s review of Musikhaus Thomann e. K. earned 2 Very Helpful votes

Roland hasn’t received any thanks yous.

Roland doesn’t have any fans yet.

Roland isn’t following anybody yet.

Similar Reviewers on Sitejabber

sebastianol
12/9/19

I would have liked to buy an Hofner Cavern Bass but the delivery date was always postponed so I...

billc471
12/6/19

I ordered a bag for my Denon Prime 4 and was sent the wrong bag in error. It is too small for the...