Ro L.

Let me start by saying that I'm the girl who writes positive and negative reviews so please trust my objectivity. This Tamar Collection website is poorly organized as the navigation coding is flawed, and the items advertised are inaccurately described. The sizes, dimensions, and quality is subpar and completely untrue. I purchased shoes. The heel size, dimensions and overall shoe size was absolutely incorrect. I wear a size 8, the shoe I received was clearly a size 7 (yes, I actually measured the shoe) but somehow described as a size 8. The heel size stated was 4in and above, when the heel was actually 2.5 in. The shoe is not a platform so measuring the heel is effortless.

There is no customer service call in number so I sent an email inquiry on the website, as instructed online, just to receive the generic "Business hours are 9am- 5pm EST, someone will return your message shortly" email reply.
After 48 hours, I received what can only be determined as the most offensive, rude and personal email from their customer service. The tone basically said, "you pay for what you get so don't expect anything of quality." and then copied and pasted their return policy instructions from their website. Oddly enough, I was seeking an exchange, seeing as though the website offered additional sizes in currently in stock. However, it became a series of emails from their customer service dept refusing a refund or exchange, oddly enough defying their own policy of accepting returns within 30 days.

In all of my shopping experience (and I'm avid) never have I experienced a series of communications from a company refusing to issue a refund on an un-used item with a receipt within one week of purchase, but rather engage in a written argument back and forth. Additionally, I'm the customer who purchased many items previously on record, therefore typically viewed as a "valued customer".

Bottomline: the clothing and shoes are cheap. Cheap prices, cheap quality, lackluster cheap customer service. The photos on the site are airbrushed or photoshopped and based on my experience, the other reviews sound true. I would NOT recommend buying anything on this site.