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1 Review by Roid




Website promised a maximum 2 days of processing after the shipment arrives at their facility and to contact them if that does not happen. Contacted them COUNTLESS times and the same response every time. "Just wait" was the basis of all that they had to say to me. Support ticket opened and "raised to urgent" as the agent said, but seriously, who would believe that. Still no response or update whatsoever. The delivery confirmation by the company that shipped my item to the Hong Kong warehouse was updated on Friday 24 Nov but up till now, still not updated in Borderlinx. Extremely upset and worried as it is a very high value item. Suite Number 1749-5215 and Support ticket 201744447.

Update 6 Dec:
Reached out to them on Twitter. Was told: "the matter is being taken up with our HK warehouse manager."
We'll see about that...

Update 7 Dec,
They found my package! They finally processed it! Shipped a mobile phone from Hong Kong to Singapore. Paid shipping, fuel surcharge and borderlinx insurance (Safetylinx). Total came out to be about USD32. Quite a fair price in my opinion!

Update 8 Dec,
Item has been dispatched through DHL Express (no other option was available) and set to arrive by Monday, 11 Dec.

Update 10 Dec,
Item delivered in good condition.

Overall thoughts:
I felt that Borderlinx could have provided better and faster service if not for the backlog experienced by them due to their moving of warehouses. Premium shipping fees are to be expected when using such services so that is something to be careful with. As of now, only use Borderlinx if it is your only option to get an item from Point A to Point B. I'm sure it will get better once they sort out the current backlog and return to normal service again.

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