Roger V.

I ordered two items from them. One was chocolates for my wife the other a bear for my daughter. Both were scheduled for the 14th of February. The chocolates showed up, but the bear did not. I called customer service who after a long wait informed it should be there by 8pm. It never came so I called customer service the next day. They told me I should be getting it today. After going back and forth with them about the tracking number showing that is hasn't even been readied for shipping they finally told me that the item I purchased was not in stock. So my issue why was I able to order an item that was out of stock? Why did the first person I talk to not tell me that? To make things worse this was a bad time for my daughter as she had two friends that died to cancer around this time and her boyfriend moved from her school so she was already blue. If I had known it wasn't in stock I could have gotten her something else. I sent two responses to customer service with no response. I also sent a response to the CEO still with no response. Avoid using the service unless you have no choice. Chocolates were good, but service is not worth the risk.