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I purchased 4 rolls of this product and have installed 3 rolls with no issue. Unfortunately, the last roll is separating and flaking apart. I contacted customer service and was told that this roll must have been exposed to moisture and there was nothing they could do for me. I assured them this product has been stored in an enclosed garage since we purchased it in sept 2016. They responded that it had been too long since our purchase for them to do anything for us. So if you are building and not going to use this product right away DO NOT PURCHASE! They do not stand behind their product.
Roger T.'s review of Insulation4Less earned 40 Very Helpful votes
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Product did not arrive at address specified. Had to go pick up in personal vehicle. Shipper...
BUYER BEWARE! Would rate a 0 if possible. I am currently in a chargeback dispute against...
Summary of case:
1. Customer did not install insulation for over 8 months.
2. Insulation left if plastic packaging.
3. Insulation was exposed to moisture - The moisture was trapped in plastic packaging - The insulation was not allowed to dry.
This issue does not occur after insulation is installed. Proof of the accuracy of this statement is the fact that you will not find more than one or two such a cases reported anywhere (This review site, reviews posted on product pages the BBB etc.). Any reported case includes the following common facts: Insulation was not installed for at least 6 months and the insulation was left in plastic packaging. The consumer may not be aware of the moisture being trapped in the plastic packaging. The moisture can enter via small tears in plastic packaging.
Details of case:
September 10,2016 Order placed
June 17,2017 Customer wrote: " I ordered 3 rolls of insulation back in September 2016. I just got around to installing the last roll and the radiant barrier is falling off the insulation along one side of the roll. Can you contact me back on a resolution.
June 17,2017 Reply from I4L: " Unfortunately your issue has to do with the storage of the material. The insulation was stored in area with moisture at some point in the last 8 months. The moisture was not allowed to dry (product still in plastic bag)."