Roger L.

Last week my A/C went out during a very hot few days and I called Bryan at Craig's Appliance. He came out and determined that I needed a new A/C and furnace. His bids went from 8K to 20K. The higher amount seemed extremely high, so I settled for the $8000 bid, which would get me a bottom of the line, 80% efficiency furnace and A/C compressor and signed the agreement. The next day, we had a major medical emergency come up and I decided to postpone everything. Bryan then pointed out that if I didn't move forward with the agreement I had signed, it included in the fine print a 25% restocking fee that they would charge me! $2000 in their pocket for doing absolutely nothing! Keep in mind that this was one day after the initial contact and bid. I was mad enough to get two bids from other companies and found that they both would get me the same bottom end units for $5100, if I wanted them. That is 37% less! Well, Craig's ended up gouging me for $1200 for their "Restocking Fee". Big hearts.
TO RECAP: 1)They charge you around $100 for any kind of service call. 2) They scam you on a 20-25% "restocking fee" that they don't bother to tell you about in the fine print (yes, stupid me for not reading all of the legalize garbage). 3) They charge almost 37% HIGHER rates than their competitors. Don't get screwed by these guys. Get three bids, read the fine print and stay away from Craig's Appliance!