Why is customer service SO BAD. Tried to order a full set of cookware. Couldn't get confirmation of what I wanted but got confirmation of three (3) orders of the SAME THING. Called to get straightened out but nobody there can do anything but take orders. They say they can not call UPS/ or contact UPS to stop shipment.(?) seems they have a one way communication system with no service ability! HOPE THEY ARE NOT STEALING MY MONEY!