I ordered A log peeler for my chainsaw, after a week I still had not received notice that it had been shipped I called to see when they might be shipping it, the customer service rep was rude, smug and kept chuckling while he explained the finer points of patience to me. Then he said it had been shipped 3 days ago and I should be receiving notice when it gets into Canada, so I waited another week and still nothing.
I called again, this time I was told it had been shipped 2 days ago so I demanded to speak to someone in charge thinking that I might get someone who might just be honest, I'm pretty sure I was speaking to the same idiot I spoke to on the first phone call. That night I got notice that it was tagged to be picked up by the shipper, but after another week it still hadn't left their warehouse! So I phoned again this asking for my money back, the woman said that it should have shipped and their would be a waiting period before I could get my money back,I explained that according to the tracking number it hadn't even left the warehouse yet, soooo after being on hold for 15 minutes she got back on the line and said they returned the money back to my card but it wouldn't show for 3 to 5 business days.
After all that 27 days later and Im still waiting for my money!!!
They not only have the worst service and employees they seem to take a lot of pride in it?
Northern Tool + Equipment