Rochelle S.

I booked a cabin in Gatlinburg for this past weekend and inquired through tripz.com. I was connected with the "property manager" via email and, after receiving a contract consisting of broken English, inconsistencies, and other red flags I, unfortunately, proceeded to trust the fact that everything was kosher. I sent payment via Zelle since they wouldn't accept any other form of payment, despite what the contract said. We drove 8.5 hours from VA and arrived at the address that was provided on the reservation and, lo and behold, it was a private residence. Upon arrival, I called the property manager at *******317 with no response and also emailed the group I placed the reservation through... also with no response. With it being Spring Break weekend, we were basically stranded with very few options. I ended up having to book one of the only 2 hotel rooms left in the area at $370/night but am so thankful it was still available or we would have had to stay about 1 hour away.

My advice... stay away from this website and the house I paid for (link below)!

https://www.tripz.com/vacation-rentals/usa/tennessee/sevierville/sevierville-for-your-smokymountain-getawaybest-holiday-*******