Rochelle R.

I've placed a few orders on this web site. I had a very strange thing happen a few days ago. I was looking at the item and it was $112.00. When I placed it in my cart, the same item in the cart was over $200. I called RueLaLa and the customer service person ("Glory") explained that the prices fluctuate and she wasn't able to do anything. I took a quick screen shot of the lower price and Glory told me to submit it to the customer service email and I would be refunded the difference. I was worried that it wouldn't happen because they have so many terrible reviews, but I did receive an email today that the difference was refunded. In addition, an item that I purchased dropped in price and I was given a store credit. The items that I have received in the past were in good condition and they are authentic. This business is like the Gilt.com outlet. They are related to one another and both require you to be a "member" in order to do business with them. The prices can be good, and if you are willing to wait, they will usually get better.

I know there are so many bad reviews, but this is a good one. I have purchased many items from YOOX over the past 5 years and have only had good experiences. I think part of the problem is that they have a Clearance section, and all items in this section are not returnable. If you aren't sure that you can use the item or if it may not fit, do not purchase from the Clearance section. I have successfully returned other items purchased from the sale or full price section. I have found unbelievably good buys of high quality, beautiful merchandise from this site. The items they sell are definitely authentic brands, many of which are from a season or two back. This is a great company.

I bought a pair of pants and a dress. The descriptions were not completely accurate, but not bad either. Both fit great so I didn't have to return anything. Shipping was fast and the items were well wrapped. Overall I was very satisfied.

Nice web site and found what I needed at a good price.

I purchased a certificate for a restaurant called Thai Chili in Atlanta. The restaurant owner refused to accept the certificate because he told me he was a new owner.

I contact Local Flavor and they gave me a credit. I purchased another certificate for a restaurant called NOVA. The problem was that they issued me a certificate that was already marked as REDEEMED. I tried to use it last night and discovered this. I have never been to this restaurant before.

I tried through multiple means to talk with someone from Local Flavor. I finally talked with someone today and she told me that the VENDOR of NOVA redeemed my certificate shortly after I purchased it. She said that this vendor is known to do this and they have a record of this, but they would still not refund my money. She said I have to go back to the vendor and ask him to reverse his redemption of my certificate that I purchased. Unbelievable.