Rochelle H.

Buyer beware! I purchased three tickets to an event, and was shocked to see the total charge after I hit the submit button. They charge a service charge of... are you ready... 33.33%! That's right, this company, who only acts as a go-between for people who want to sell tickets, charged a SERVICE CHARGE of $426.36 for three tickets to a play! When we called they told us that they literally make up the service charge based on how popular the event is. In fact, the service charge is not even the same for the same event. As an experiment, we put in a trial purchase for a cheaper ticket, and the service charge was 25%. Then they told us that if we tried to cancel the charge with our bank, we would not be successful. For heaven's sake, don't use them.
Update: I received a call from a manager of the company, and he offered to refund $230 of the $426.36 service charge. According to other reviews I've read here, this is something they do if you complain loudly enough! Even with the refund, I still think their fees are too high for simply acting as a go-between for ticket sellers and buyers.