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Rochak m.

Contributor Level

Total Points
80

1 Review by Rochak

  • Travel Triangle

6/19/19

Don't ever travel with Travel Triangle and Holiday Aces. They are the worst people in the industry and really should be avoided at any cost.
I will share with you my experience to my russian holidays.
Firstly the agency holiday aces:
I was not given the details of my inclusions till the last day, I was committed something else till the last day and when I reached there I had to bear the price of everything.
I was not given my vouchers till the last day, infact one voucher of inter-airport transfers was given to me after I left india and was pleading them for it till the very last day and they gave it an evening before and for which they weren't willing to give, in fact had to be after their life to get it.
Mr Ajay from Holiday Aces is an absolute con, he doesn't know what he is offering, he himself says that they are basically a mediator between us and the third party they outsource their activities, one can do it directly through websites like viator and all, since in anyway they take no accountability for the same.
They made me pay extra 30 dollars for an inclusion which was indicated in my package from day one, they denied to make it inclusive because "the profit margin" in my package is low so they won't pay for the inclusion and now I am liable for paying it if I want the inclusion and this they tell you after you make the full payment.
They gave me a hotel which was a floor above a Strip Club and I was travelling with my family. I had to pay 30,000 rupees more from my pocket and book a new hotel there and then. They themselves don't know the details of anything, they outsource their activities and use google and trip advisor like we all do.
They didn't even care to inform me about my change in flight timings since they put their contact details while booking and because of them I has to pay 2, 44, 000/- on the spot to book a return flight since I missed my flight as I was not aware of change in timings
Before I made the booking, they were curious and very attentive to my requests but after I made the bookings they stopped taking my calls for any changes or answering back my messages, once a while when they did answer Mr Ajay will say he is working on it and will get back to me in 10 minutes, which never came.
Now come to Travel Triangle, before I booked the package Mr Avinash Prasad their executive was calling me 4 times in a day and after I made the bookings and called him for some query, he stopped taking calls as well and in the end when a day before my departure I asked him for details he told me I can't help you since it's Saturday and my company pays me to work for office timings only and I can do whatever I want and he didn't asked to book through them which is an absolute lie, he told me he will ensure I get everything I have been committed in my inclusion but faild to do so when I highlighted him that they have made me pay extra.
He is a disgrace and doesn't know how to talk or handle his clients, infact gave me a challenge to do whatever I want to and he was more favourable towards the agent and not his client who made the payment. He was giving excuses from their end and was not listening to my complaints.
Infact when I reverted to travel Triangle official mail that the agency is charging me for the inclusion they didn't care to revert. He was neither answering my calls before I left and nor during my trip, as I needed his help as an agent but he was no where to found.
Please avoid both Travel Triangle and Holiday Aces

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Travel T. – Travel Triangle Rep

Hello Rochak,

We are sorry to hear about your experience. Please share your Trip ID/ Contact details at feedback@traveltriangle, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle

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