Roby T.

My experience with NetSpend occurred last summer, and I am glad that I really dodged a bullet with this one. I've since opened a bank account and own an actual debit card. Onto my experience, I had just began a small summer job that payed well for my age, once the job was complete, I didn't have the necessary components for a bank account so I began looking for alternatives. My local grocery store had these cards in stock with the name "NetSpend", once I realized that their cards were re loadable, I instantly purchased it and loaded $500 onto the card. Upon activation, I received an error indicating that I needed to call their customer service which might I add is awful in it's own right (finding a fluent English speaker is an absolute nightmare), after a relatively smooth connection, the woman on the other end indicated that I needed to provide some personal information (Social security #, proof of address etc.), after sending this information TWICE, both times were completely denied with VERY poor excuses. Not only did they have my money held hostage but I had no other money to use in the meantime, after constant battle with their god awful customer service, they offered to return the money in the form of a check, I agreed and much to my surprise, received it in the mail after I gave hell to their support team. I ended up having to use Visa gift cards that summer as an alternative, It wasn't the best option but it was a thousand times more reliant than this horrible excuse of a company, If YOU or your child or whoever are looking for an alternative to a bank account, save yourself the trouble and avoid this monstrosity, you will not regret it, I promise. They can and WILL rip you clean off. I've even read some reviews where some never even received the paycheck from NetSpend, ultimately ending with them never gaining the money that NetSpend took, back! Awful company and I will do everything in my power to assure that no one I know or myself, to never purchase from them ever again. Goodbye NetSpend, unlike you, Huntington actually cares for my money and doesn't hold it hostage.
(PS: No regrets!)