Robyn O.

I ordered my glasses, online and when I went to go see the process, I noticed my order had been removed and my order number "no longer exists" so I called in to see what the problem was, as my money was never returned - no contact had been made in any way. The rep I had first off said that the order wasnt posted to my account cause it was just made yesterday, then came back and said it was because I needed to update my -- her cellphone started going on in the background "hold on" before i could say okay - she put me on hold for a minute or two -- when she came back "you need to update your PD" no hello, thanks for holding... I update my PD and she assures me this up post my order. My order still hasnt posted and my order number still doesnt exist anymore... I am currently waiting to hear back from customer service.