I have had a few little hiccups with orders recently but I just send a message and I have always been contacted usually within 10 hours and a pleasant and courteous reply is waiting for me. Usually with a lovely ending telling me to contact them or let them know if I have any problems. One of my queries was my fault but I was not made to feel stupid, just explained to about what was happening. Feel happy to keep on purchasing from Buyinvite in the future.