My account was cloned, so I have having money taken out of my account for Uber trips and Uber Eats that I did not make/have.
I tried using their Uber_support twitter account, and received the same automated message over and over.
I then wrote back, and didn't get a reply. I then replied to my reply, and my issues was apparently taken to the appropriate team. Who then sent me the same automated message.
I tried to again explain my concerns, but continued to received the same automated message.
The charges still continued to come out of my account. When I messaged them about this, guess what... THE SAME AUTOMATED MESSAGE.
Terrible customer service! If I could have given 0 stars that's what it would have been.