I paid for 3 tickets in march, 2017. Went to print them the day after they should have been in the account, not there. Called them- they got nasty with me, saying i was cutting them off. NO, i was explaining the situation of how we booked a car, hotel, and would be out money if they could not deliver.
Then they told me to just go - a 5 hour trip one way, and hope for the best. They told me that if they couldn't get me tickets, that i would get a refund. Well who cares, who will reimburse me for time, and money on the other parts of the trip.
Get your tickets elsewhere.