Rob W.

After placing two orders with GrubHub and both were cancelled by Grubhub one
Everning, the first order was resubmitted by GrubHub later that evening, not me, not delivered, but charged to my credit card. It was not dissolved or credited from my credit card account, like usual cancelled orders. I received an email from GrubHub that stated that a bank or credit company reported these transactions as "fraud" on the part of GrubHub. Also, the email stated that because GrubHub has lost money on these transactions, I am now banned from using their products (no problem). The net result, though, is that GrubHub did not lose money at all, in fact, they made off with the charge for a fake delivery order later that evening. I'll never use GrubHub again and don't wish anyone the experience I had with them.