rob p.

Ordered a Christmas Jumper from them on the 2nd December with 4-6 day delivery. They took the money from my credit card the same day.

Emailed them 5 times to ask for an order update as their online order status is just a static notification - never got a response via email.

Called them 4 times and each time received a recorded message stating that they had pulled all office staff into their warehouse to help with the rush up to Christmas insisting that orders will be delivered in time for Christmas day! (this was obviously a lie as we've now found out they never even had any stock!)

I messaged them via their Facebook page to get an update but never heard anything back.

2 days before Christmas we received a generic bulk email from them saying that their supplier had miss-calculated order numbers and they were sorry but could no longer fulfill our orders. They offered store credit or a refund in the bulk email but as yet we've not seen this come back to our account! We've given them more than enough time to respond (it's now the 28th December) but they clearly don't care about their customers.
Disgusting business practices - awful service - no communication - Still no refund!