So, i've managed to twist this site's arm to return the 100,000 points it took from me only to have an order placed on a month long review, with no explanations as to why this review was necessary.
I kept asking to discuss the issue with a manager or supervisor and the customer service agents simply refused and said i'd get my order processed in 1-2 days, which never occurred. How hard was it to pack a few bottles of shampoo, even with the 7 to 10 day delay they had mentioned was going on at the time?
Basically I fell like i'm beta testing an independent contractor, whose business are glitchy and couldn't handle the upscaling that had happened at the time. And that this has nothing to do with Shopper's Drug Mart, a company that i've trusted for decades.
The latter is why I trusted them enough to place another order with them and redeem points. And Now I just don't trust them, at all. And will go back to my local Shopper's Drug Mart to redeem points.
Why couldn't they be like Joe Fresh Online, their sister site? It appeared to use the same e-commerce software and I encountered no issues there. So much for the free shipping I got from my PC Insider subscription.