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Rob L.

Contributor Level

Total Points
81

1 Review by Rob

  • Personalization Mall

7/16/18

We ordered 2 outdoor door mats on 07/07/18 with the longitude and latitude for our town 32 deg 24 N 80 deg 86 W. We never received an email confirmation. Mats arrived on 07/14 with
33.23
-80.*******. The mats are thin rubber with a felt top. They are indoor mats.
We emailed and called and were told that the coordinates were what we had sent them. The order was matched on 07/09 by a O. Oyetunde, was the order filled oversees, was there a translation problem?
The customer service rep said it was our mistake and we would have to reorder and repay, no returns accepted. I asked to speak to the manager, initially she refused but put me through to a voicemail, sounded like an overseas call center, no return call yet. We have disputed the charge, hopefully Personalization Mall. Com management will do the right thing and refund Chase the $42.00

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