robin t.

I tried it all with them... send a bag of "almost new" items. One of 10 or so accepted, rest rejected. Ordered overpriced used items. What I sent was better quality and it had been rejected? Didn't like most of what I ordered but kept it. Received damaged shoes... rhinestones on strap were obviously missing. Was told I was given a discount price cause it was seen when packaging for shipping. No call, charged me shipping for an item I would have declined. Issued me a credit upon complaining... at first they wanted me to pay shipping to return a damaged item to them... WHAT? Refuses to credit paypal or send me a check for the balance in my account. Their response "thredUP credits are not eligible to be transferred out of the account, they are only eligible to be used toward orders of shop merchandise and shipping". So I have to buy something more expensive than my balance and pay shipping to get my money back. To me, this constitutes STEALING, and STEALING is a core value of ThredUp. Note... I communicated 3 times with them about closing my account and being paid my balance. Got the same response each time.