This company disguised themselves as the hotel I was booking at so that I didn't know it was a 3rd party. Then when I had to cancel with in the 24 hour window due to a death in the family they would not do it without consent from the hotel. When I called the hotel directly to get consent they gave it. However, Reservations.com cancelled with the hotel and kept my money still. They are scam artists. Never ever book through reservations.com.