robin s.

We purchased 5 tickets to Hawaii and insurance. 3 weeks ago our grandson(17 years old) took his own life. We tried to get a refund for his airline ticket(just his) no luck so we called United Airlines, they were awesome about the whole thing and immediately refunded the money. But because JUSTFLY charged our credit card and then used 2 of their own cards to purchase the tickets, United airlines refunded to JUSTFLYs credit cards ( Totally Understandable) However we have now spent over four hours on the phone mostly on hold because every employee at justfly says sorry I am not authorized to do this let me transfer you. The last time we were on hold for 1hour and 46 minutes. NO HELP!