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I filed the dispute against Air Canada with my credit card company and I was advised today that they won the dispute for me and my card was credited the full amount for all 3 round trip tickets from Toronto to and from Barcelona. Kudos to Synchrony Bank!
Air Canada cancelled my flights and are refusing to refund my money!. All other members of my family who were scheduled to travel on Lufthansa and Norwegian Air are all getting a full refund due to the airline cancellations because of COVID-19 and I would have thought that Air Canada, being the more reputable of the three would be refunding their customers as well. Nope, they are only offering vouchers and I have no intention of flying internationally anytime within the next 2 years. Again, I did not cancel the flight, they did, so I should not be penalized for extenuating circumstances. Then they have very "shady" instructions where they tell the customer to go into the system and "cancel" the reservations but, that would indicate that I cancelled the reservation, not them. It just sounds like a set up so they can then say that I cancelled and am subject to the customer cancellation rules. I cannot believe such a well known airline is not giving full refunds when other lesser known airlines are in fact providing their customers with fair refund services.
With all the companies trying to force you to accept vouchers instead of refunds, it was refreshing to be able to communicate with Suntransfers.com that although I am sympathetic to the state of the economy, I needed a refund for the transportation plans that I had to cancel because of COVID-19. I received a full refund and would not hesitate to book with them again. The integrity of such companies is important and will only encourage customers to come back instead of vowing to never use a company again. I appreciate Suntransfers.com and would certainly book with them again when circumstances allow.
In years past I have had no issues with Glassesetc.com but I have been waiting since October 2019 for them to either send me the glasses I ordered of refund the money I paid. As of today, January 29th, 2020, I have received neither. I filed a BBB complaint 3 weeks ago so we'll see what happens. Needless to say I will never shop with them again.
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