Contacted them within 15 minutes of placing an order to try and change the color of the same style sneakers for my niece because my mom made a mistake. They held on to the shoes and my money and we're going to charge me 15% just to change the color of the order and $30 in shipping charges. I hope they go out of business immediately. I should have stopped payment
I have loved shopping on Amazon for years because of Prime shipping (and free movies!), amount of selection and prices. My favorite aspect, however, is customer service which cannot be topped! I will forever be a loyal customer and count on Amazon for many things from tissue to furniture.