Member since October 2016
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I ordered a rollaway bed for my mother who was having hip surgery. Since we have stairs, she needed the bed to sleep on downstairs. I searched the internet and found a what looked like a plush rollaway bed from from frontgate. I ordered it on a Friday and requested the next day delivery service. Well they took the money immediately, but was extremely slow about sending a confirmation request. I called om Friday and was told it could take a couple of hours to receive an email so I waited. Saturday morning, still no confirmation so I called again and was told the bed was on back order and that my order was not even in their system and did not even take the money. So they said they could run my card again, but I'd get the bed on Tuesday. I said "ok" because my mother was due home the following day. They also offered to not charge shipping. Monday rolls around no confirmation no tracking. But they took an extra $200 out of my account. With taxes, that was close to $500 out of my account. I called back and was put on hold for a long time AND they wanted to run my card AGAIN! By this time, I wanted an absolute return of all my money. They refunded my money, but I made sure my bank knew to update my account and make sure that all funds were returned. I hate I had to do a bad review because their pictures display quality products. I just hate the service didn't match.
Robin Has Earned 3 Votes
Robin J.'s review
of Frontgate earned 3 Very Helpful votes
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