Robin H.

I have previously purchased many items from Roaman's. This time around I ordered a bra, which ended up being too small. I sent it back within the 60-day return window, however it got sent back to me. Initially talked to one customer service rep who said no problem, they would send me a new return label via email, Didn't receive the email so called back a day or two later. This time I get a song and dance about leaving two weeks for them to receive the item back and process in. Nothing on my invoice mentioned anything about leaving a two week period from them to process. Just states the item needs to be returned within 60 days. Spoke to a supervisor who was incredibly rude and simply stated "no exceptions" and "we can't print every single thing about returns on the invoice.
I will never spend another dollar with them.