Robin C.’s Reviews of Wine Insiders & more

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6/17/19

I ordered 6 bottles of wine. They sent 4 I ordered and substituted 2 without asking or even telling me. Then offered a $15 credit. I can't replace these bottles with $15 and I either have to pay shipping or buy 4 more bottles for free shipping. They sent a Prosecco and a merlot, had they asked, substitution of anything else would have been fine. I despise merlot and Prosecco. That is why I ordered what I wanted, to get what I wanted. I will not be ordering again.
Robin walker

* Wine Insiders attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Christa T. – Wine Insiders Rep Over a year old

Hi Robin C.,

Thank you for taking the time to provide this feedback, and I'm sorry to hear about the experience that you had.In the unlikely event that a particular wine is unavailable at time of shipping, we may substitute a wine of similar style and of equal or greater value in your shipment. However, if you are unhappy with the wines after trying them we are always here to make it right in a way that is acceptable to you. If you'd like to discuss this further, feel free to give us a call at Customer Service (800) 615-7304 Monday through Friday 9:00am – 8:00pm EST or send us an e-mail at info@wineinsiders.com.

Sincerely,
Wine Insiders