Rob H.

This company provides terrible customer service. They hide behind their email anonymity. When trying to converse about the Carhartt seat covers that didn't fit they placed all blame on me stating I was installing them wrong. They guarantee proper fit or your money back minus shipping and 20% restock fee. I sent pictures to show the fit was incorrect, and received emails stating I was installing them wrong. When I requested a contact name and number to talk to someone on the phone my request was ignored. The phone numbers *******507 and *******926 go to an answering machine that says to communicate by email. No correspondence from them ever included a person's name. How much more impersonal can they get?

When I requested a full refund because the product didn't fit they said photos were necessary and that Carhartt would need to see and make a determination on fit.
(Another attempt to push blame and responsibility on another.) The photos were sent and CarCoverUSA responded to them with their own photos stating the covers were being installed wrong. Later in the string of emails they denied ever getting pictures that they needed from me to converse with Carhartt.

I made request to have my refund be processed as quickly as they processed my purchase. No response was given to this subject. I also made a request that they consult with the company owner, Joseph. Durso, to be sure he wants his company run in this manner. No response was given to this request.

I wonder if the operating plan of this company is to send products out that are unsuitable and collect partial payment (restocking fee of 20%) when they are returned.

I would' t recommend any business transactions with this company!