The car rental firm in San Diego-MEX RENT A CAR did not answer the phone the night we arrived. Thus, we had to get a taxi and rent a room and stay the night in San Diego which prevented us from getting to a very important event that evening. The next day when they did answer the phone and pick us up the rental agent-MARK-was rude, unprofessional and obnoxious. (HE LIED TO ME.) I spoke to two of the office employees who told me the person duty who was suppose to be on duty the night of our arrival went home early. At this point the rental agency has done nothing to reimburse me for my additional costs. I would be cautious of using MEX RENT A CAR in San Diego.