Robert S.

I am a full-time student in the 2nd semester of my first year in higher education for adult learners. I have not been in school for over 20 years. The community college I attend sponsors Discount electronics. I had a feeling that the prices were too reasonable to be true. However, I am using grant money to pay for the computer I ordered, so I felt it was worth the risk.
I received a rebuilt dell computer and monitored with windows ten and antivirus software for 310.00.
That is a steal. I got the computer very quickly aside from just a tiny hiccup with the delivery address they had was incorrect but was fixed soon and had my order in 3 days. I was ecstatic. I opened the box and took everything out again, super delighted. I plugged everything in, and everything was up in running in minutes. It looked and performed like a new computer. The unit was so fast. Everything was very user-friendly. I was so happy. I called my family and friends and told them about the company and how great they were. I told my teachers and classmates how great the company was at school. I was proud to be a customer due to everything I had read about the company supplying computers to schools for less fortunate students to use.
Two weeks ago, the computer encouraged me to enter a password after entering my access pin. I had never done that before; I could bypass the prompt and log on. The next time I logged in, I could not avoid the quick. I had friends try to help. No one could bypass the password prompt. I never put a password on the computer, so no passwords I knew worked. After multiple tries and reboots with no success, I decided to rugged boot the PC, which meant I would lose any saved files and start new. After the rugged boot and the interface loaded, the PC would not recognize any keyboard or mouse with a cord or wireless. I could not do anything, so I called the customer service line. They asked a couple of questions through a chat and then sent an email with a mailing label with the postage paid. The customer service agent informed me that they would send a replacement.
A week went by, and I heard nothing from discount electronic except for the ten email sales they send every day. I sent an email and asked what the status was on my replacement. The response I got said that the unit was delivered on Tuesday. It was Friday when I received the email. The email went on to say that if I did not have the replacement to file a complaint with UPS.
Now I know why this company sells its inventory so cheap. If you are receiving a package from UPS, the sender is the one that needs to file the inquiry, not the receiver. The fact that this company is not aware of that is why they are a terrible company. I do not know that much about the hardware of computers. I don't know about gigabytes and memory or docking ports and such things like that.
I do know customer service and how a company deals with its customers. Unfortunately, this company has none of that. The customer service reps do not know how to send an appropriate email, and they have no clue how to respond to a customer requesting service of any kind.
With prices like thiers the customer expects an inferior product. That is what explains the price. The question most customers have is so, what is a home computer? I mostly cruise the web to keep it in a place for the family to use. I am not concerned with how fast it is or how much memory it has. A cheap computer has a significant market if you ask me. This is an excellent option for someone in my position as a student with no money.
Customer Service, in my option, is the easiest part of any business and one of the most important. All a company needs is an HR department that hires people who care about other people and the knowledge that the employee can make a miserable customer very happy and a loyal customer that comes back repeatedly.
Discount electronic is trying to give bad customer service with an inferior product. I have been waiting for two weeks now for a replacement that has been sent to me three times. I still do not have the replacement. I have sent emails and made phone calls, and I am still waiting. I wish I could tell you why I do not have relief, but because they will not answer any questions I have, I do not know. I know that Discount Electronics can show receipts of the replacement sent to the wrong address. I have requested that they send me a notification as to when to respect the delivery so that I am home to receive it. They say they will, but they don't. I have requested that they ask UPS to collect a signature and not just drop off the package. The service agent communicating through emails had excuses why they don't do that. She even commented that it was not a good solution because what if I was not home when the delivery arrived? Then I would have to wait longer.
I am writing this out of frustration at how the simplest thing can get so messed up. The bottom line is I got a fabulous computer, and when it stopped, they offered to replace the product. That does little for me because this company does not have employees that can mail out the product to the correct address. The customer service agent is excellent at not listening to customers and can insult and irritate people. They managed to take a customer like me who was very happy with an inferior product and turn them around. As I feel now if they offered me an accessible new computer, I am so upset I can not even talk to them. The last email I sent started with "I give up," followed by due what you can. Then I went to walmart.com and bought a computer for 800.00. If I receive a replacement from discount electronics, I will drop it off at the goodwill. Terrible company do not deal with them