robert s.

We were in an accident and our cases got damaged. I ordered a warranty replacement and my wife got hers but mine was denied because I could not provide a photo of the case. Since the case was damaged and not holding onto the phone I threw away our cases. I can not understand why my wife did not have to provide a photo and I did. Double standards and inconsistency in their warranty fulfillments. After all the years of being a loyal Otterbox customer, I will now obtain phone cases from a different manufacturer. Very disappointed with Otterboxes Warranty process and the lack of care and customer service. I gave them 1 star only because I had to.